Questions
How long will my order take?
Orders are processed in 1–3 business days, then typically 5 to 11 business days in transit to the United States, tracked. Order to doorstep is usually 6 to 14 business days. Customs inspection can add a few days and is outside our control.
Do you hold stock in the US?
No. Every order is made up and dispatched by our production partner. We would rather say that plainly than promise two-day delivery we cannot make.
Where do you ship?
United States only at launch. If you are elsewhere and want something, write to us and we will tell you honestly whether we can get it to you.
Can I return it?
Yes — 30 days from delivery, unused, for a full refund of the item price. If it arrived damaged or is not what the page described, we pay return postage. If you changed your mind, you do. No restocking fee either way.
Something arrived damaged.
Send us a photograph within 7 days. We will replace it or refund you in full, your choice, and we will not make you ship the damaged item back first.
Is the leather real leather?
It depends on the product and we say which on every page. The Ground pads and the Catch Tray are PU leather. The Cable Straps are real cowhide. We do not call PU “vegan leather” and hope you will not ask.
Why do some pages not list an angle range or screen size?
Because we have not verified one. Where our supplier does not state a figure, we say so rather than inventing a number that sounds good. If a number is on a CHAMFER page, it is real.
Does the Charge Pad or Charge Post include a wall adapter?
No. The Charge Post includes a 1 m cable; the Charge Pad includes its cable. Use any USB power adapter you already own.
Will wireless charging work through my phone case?
Thin cases are fine. Thick cases, metal cases and cases with card pockets will block induction charging.
My desk pad arrived curled at the edges.
It ships rolled and relaxes flat within about a day. Lay it face-up under a book overnight to speed that along.
How do I clean the pads?
Leather and cork: a barely damp cloth, no solvent, do not soak. Felt: a lint roller for dust, a barely damp cloth for marks.
What does the warranty cover?
Two years from delivery against manufacturing defects. It does not cover wear — leather darkening where you handle it, oiled wood taking a patina, felt compressing under a keyboard. Those are the materials behaving correctly. See our Warranty page.
Can I change or cancel my order?
Any time before dispatch, for a full refund. Once a parcel has a tracking number it is on its way, and the returns process applies instead.