A few useful answers.
How much is shipping?
Standard US shipping is free on orders of $50 or more after discounts, before tax. It is $6.99 below $50. The final rate appears at checkout.
Who are CHAMFER?
CHAMFER is an online retailer of workspace objects, operated from Camas, Washington, United States, selling direct through this website only. We select and specify the range; the pieces are made and dispatched by our production partner. We do not manufacture them ourselves. Reach us at chamfer.support@gmail.com or through the Contact page.
How long will my order take?
Orders are processed in 1–3 business days, then typically 5 to 11 business days in transit to the United States, tracked. Order to doorstep is usually 6 to 14 business days. Customs inspection can add a few days and is outside our control. That is the same estimate for every piece in the range.
Do you hold stock in the US?
No. Every order is made up and dispatched by our production partner, which ships from outside the United States. We would rather say that plainly than promise two-day delivery we cannot make.
Where do you ship?
United States only at launch. If you are elsewhere and want something, write to us and we will tell you honestly whether we can get it to you.
Can I return it?
Yes — 30 days from delivery, unused, for a full refund of the item price. If it arrived damaged or is not what the page described, we pay return postage. If you changed your mind, you do. No restocking fee either way.
Something arrived damaged.
Send us a photograph within 7 days. We will replace it or refund you in full, your choice, and we will not make you ship the damaged item back first.
Is the leather real leather?
It depends on the product and we say which on every page. The Ground Pad — Leather, the Ground Charge Pad and the Catch Tray are PU leather. The Charge Post is leather over an MDF core. The Cork and Felt pads are not leather at all — they are what their names say. We do not call PU “vegan leather” and hope you will not ask.
Why do some pages not list an angle range, a screen size or a charging speed?
Because we have not verified one. Where our supplier does not state a figure, we say so rather than inventing a number that sounds good. Published figures are based on the available product specifications.
Does the Charge Pad or the Charge Post include a cable or a wall adapter?
The Charge Post includes a 1 m charging cable and no wall adapter. The Ground Charge Pad includes neither — its packing list is the pad alone, so use a USB cable and power adapter you already own.
How fast does the Charge Pad charge?
We do not publish a figure because our supplier does not state one. The Charge Post is rated at 10 W. Treat the Charge Pad as a convenience charger rather than a fast charger.
Will wireless charging work through my phone case?
Case compatibility varies. Remove thick, metal or card-holding cases before charging and check your phone’s charging indicator.
My desk pad arrived curled at the edges.
It ships rolled and relaxes flat within about a day. Lay it face-up under a book overnight to speed that along.
How do I clean the pads?
Leather and cork: a barely damp cloth, no solvent, do not soak. Felt: a lint roller for dust, a barely damp cloth for marks.
Are there customer reviews on the site?
Not yet. CHAMFER launched in 2026 and we have not collected genuine customer reviews, so the product pages show none. We will not display imported, supplier-sourced or generated reviews as if they were ours.
What does the warranty cover?
Two years from delivery against manufacturing defects. It does not cover wear — leather darkening where you handle it, oiled wood taking a patina, felt compressing under a keyboard. Those are the materials behaving correctly. See our Warranty page.
Can I change or cancel my order?
Any time before dispatch, for a full refund. Once a parcel has a tracking number it is on its way, and the returns process applies instead.