Refund policy

Returns and refunds

30 days

If an object is not right, send it back within 30 days of delivery for a full refund of the item price. It needs to be unused and in a condition we could reasonably sell again. Write to us first and we will give you a return address.

Who pays return postage

If the item arrived damaged, faulty, or is not what the page described, we pay. If you changed your mind, you pay. We do not charge a restocking fee either way.

Damaged or wrong item

Send us a photograph within 7 days of delivery. We will send a replacement or refund you in full — your choice. We will not make you ship a damaged item back before we act.

Refund timing

Refunds go to the original payment method within 5 business days of the return arriving, or immediately on receipt of a damage photograph. Your bank may take a few days more to show it.

Cancellations

Cancel for a full refund any time before dispatch. Once a parcel has a tracking number it is on its way and the return process above applies instead.