Returns and refunds
30 days
If an object is not right, send it back within 30 days of delivery for a full refund of the item price. It needs to be unused and in a condition we could reasonably sell again. Write to chamfer.support@gmail.com first, with your order number, and we will give you a return address.
Change of mind
Change-of-mind returns are accepted on every item in the range within the 30-day window, on the same terms.
Who pays return postage
If the item arrived damaged, faulty, or is not what the page described, we pay. If you changed your mind, you pay. We do not charge a restocking fee either way.
Damaged, faulty or wrong item
Send us a photograph within 7 days of delivery. We will send a replacement or refund you in full — your choice. We will not make you ship a damaged item back before we act.
Non-returnable items
None. There are no non-returnable items in the CHAMFER range and nothing is sold final-sale. An item used beyond inspection, or damaged after delivery, falls outside the 30-day change-of-mind window but may still be a warranty claim — see Warranty.
Refund timing
Refunds go to the original payment method within 5 business days of the return arriving, or immediately on receipt of a damage photograph. Your bank may take a few days more to show it.
Cancellations
Cancel for a full refund any time before dispatch. Once a parcel has a tracking number it is on its way and the return process above applies instead.
Contact
All returns, refunds and cancellations start with an email to chamfer.support@gmail.com. There is no form to fill in.
This page mirrors our full Refund Policy.